Here are some recent changes to the DNA services:
- Billing at the time of kit or DNA test request started Sept.1. In order to more efficiently and accurately bill for DNA tests, the ASA is now billing at the time of the kit or DNA test request. Keep in mind, this means members may be billed twice if kits are ordered twice for the same animal. Billing up front gives members a chance to correct any mistakes prior to the test being run. Billing up front is also more efficient allowing for more ASA staff time spent uploading results or on other customer service needs.
- New DNA pricing: To cover the ASA’s cost, members will be charged $1.00 per blood card, $2.00 per sample pull, and research fees ($1/minute) associated with DNA work outside the regular procedures, for instance, misidentified samples or samples showing up to the laboratory without proper paperwork. A sample pull refers to the process where a DNA sample that was previously tested needs to be pulled from the archive for a newly requested test. Many DNA results are available as “add on” content from genomic tests (for instance coat color). These “add-on” results would not be subject to the sample pull charge.
- Automatic 3-day FedEx shipping for kits. Due to delays in transit times, the ASA will now automatically ship kits via 3-day FedEx, charged to the member account. Members can request to use US Postal service but the default will be for FedEx 3-day shipments starting Monday, October 1.
- Category: DNA
- Created: 26 September 2017